Refund and Returns Policy

Overview

Our goal is to provide quality products and exceptional service to our valued customers at California Soccer Shop. We understand that in some cases you may need to initiate a product return. This Return Policy outlines the procedure for returning merchandise purchased from our online platform (https://californiasoccer.shop/). Please read this policy carefully for a complete understanding of the process.

RETURN ELIGIBILITY To be eligible for a return, the following conditions must be met:

The product must remain unused, sealed and in pristine condition.
Requests for returns must be made within 7 days of the date of delivery.
Customized or personalized items may be returned if received damaged or defective.

Refunds

RETURN PROCEDURE To begin the return process, follow the steps below:

Please contact our customer support team at info@californiasoccer.shop with the subject “Return Request” and provide your order number and reason for return.
Pack the item properly with its original packaging and all accessories.
Ship the item to the designated return address provided by our customer support team.
RETURN SHIPPING AND CHARGES The customer is responsible for return shipping charges unless the item is damaged, defective or incorrect. In this case, a prepaid return shipping label will be provided.

Refund Process

REFUNDS AND PROCESSING TIMES Once we have received and inspected the returned item, we will initiate your refund within 7 business days. Refunds will be issued via the original payment method used. Processing times may vary depending on your payment provider.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@californiasoccer.shop.

EXCHANGES

Direct exchanges are not available at this time. If you wish to exchange an item, you will need to initiate a return of the original item and then place a new order on our website.